Question 1

What should I wear?

Answer

As this is a professional therapeutic massage practice you will be required to keep your underwear on at all times and all areas that aren't being worked on will be covered under the sheets. Any inappropriate behaviour will result in immediate termination of the session and be charged at full costs.

Question 2

Do you do gift vouchers?

Answer

IMPORTANT UPDATE With the ongoing uncertainty of lockdowns and work restrictions as of 2020, I currently still find myself with a massive backlog of outstanding Christmas vouchers from last year and am therefore unable to offer any more gift vouchers for the foreseeable future. However, I might be able to make an exception if your requested voucher is intended for a regular client who is already booked in within the next 2 months. Thank you for your understanding. (Yes. However before you would like to pick up a voucher, please let me know which day or time you intend to pop in to reception so I can let you know at what times I will be available in between treatments. If coming into the practice is not an option for you, I can also email you a voucher instead. You can either choose to have a treatment or an amount specified on the voucher.)

Question 3

Can you see more than one person at a time?

Answer

No. As all therapists in the building work independently, I can only ever see one client at a time. However if you don't mind waiting, we have a sofa at reception and there's also a café on the corner.

Question 4

Where can I park my car?

Answer

Parking on the bottom of Clarendon Street is only allowed for one hour, however after 6.30pm you'll be fine. If your appointment exceeds an hour, parking at Quayside is easiest and most convenient.

Question 5

How often should I book a treatment?

Answer

Everybody is different and there is no straight forward answer to this. You usually get more out of a treatment if you stay on top of things by scheduling regular sessions every 4-6 weeks. Depending on your job or exercise routine you might also prefer to book once a week or fortnight. For acute pain or specific treatments (i.e. Sciatica or frequent headaches) sometimes one or two treatments can be sufficient.

Question 6

What type of treatment do I need / will I be sore?

Answer

Each treatment is tailored to your needs and I will assess your needs with you before and during your treatment. If your muscles aren't used to regular massages you might get a bit sore within 24 hours after your treatment, however this will ease up within 48 hours and you'll find your mobility will improve. (Just like working out at the gym, massage acts like a passive muscle workout and depending on your stress levels, muscles can sometimes be a bit 'moody' too and respond differently)

Question 7

What if I need to cancel?

Answer

If you need to cancel an appointment, please let me know as soon as possible (either in reply to your booking confirmation email or via text message to 07402 462 571). Purely Massage Derry has a 24 hour cancellation policy. If you would like to avoid paying for a session you cannot attend, please give a minimum of 24 hours notice. There are two reasons for this - Firstly, I have other clients that may be desperate to get an appointment and secondly, it's my livelihood. Without enough notice to fill the slot, I lose the income and someone else loses a chance to get a treatment.

Question 8

How can I postpone/reschedule an appointment?

Answer

If you can no longer attend an appointment but wish to come at a different time instead, simply make a new booking within the booking system and send me an email or text message (as previously described under "What if I need to cancel?") to let me know about the change. I will then take your initial appointment out of the booking system.

Question 9

What type of products do you use?

Answer

I exclusively use homemade massage wax made from beeswax, shea butter and sunflower oil. Wax allows me better grip on the skin and also doesn't soil fabrics. If you have any allergies, please feel free to bring your own massage oil with you to use on the day.

Question 10

Do you do pregnancy massage?

Answer

Unfortunately I am not specifically qualified in pregnancy massage, however if you like, I can refer you to another therapist within the same building who specialises in pregnancy treatments.

Question 11

How much is a treatment?

Answer

Please refer to my website for a fully detailed price list and treatment description.

Question 12

How do I make an appointment?

Answer

The easiest way to make a booking is right here on the website. Simply click the 'book now' tab and choose your preferred treatment. The diary will then show you available days and times. Once you find your preferred appointment, please fill in your details and don't forget to press the 'book now button' to confirm. A successful booking will trigger an automatic email confirmation and a 24 hour reminder prior your appointment. (If you did not receive a confirmation, your booking will not have been entered into the system and needs to be repeated). If in doubt, feel free to check with me via text message.

Question 13

Do you have a cancelation list?

Answer

If you can't find your preferred appointment time, please feel free to send me a text message on 07402 462 571 to check for any possible cancelations on the day.

Question 14

Will insurance pay for my treatment?

Answer

Payment will have to be made on the day, however you might be eligible to claim your money back with your insurance in return for your receipt. Please check with your insurance in advance if you are eligible for any reimbursements.

Question 15

Can I get a receipt?

Answer

Yes. To save the environment I have decided against paper receipts, however I can email your receipt to you or send you an internet link to your phone.

Question 16

Can I pay by card?

Answer

Yes. There's no need for you to go to an ATM prior to your appointment. Depending on your bank, you can also pay contactless or with signature instead of using a PIN.

Question 17

I have trouble taking the stairs/are you on the ground floor?

Answer

Unfortunately there are a few steps to get to the front door and another flight of stairs up to our practice and reception on the first floor. (Please keep this in mind when buying a voucher for someone who might struggle with stairs). I do however have a hydraulic massage table which can be lowered.

Question 18

Do I need an appointment?

Answer

Yes, bookings are necessary. You can book in advance or get in contact on the day to find out if there might be a cancellation that might have become available at short notice.

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